Refund and Returns Policy

At Gear Giggles Pvt Ltd, we aim to provide you with the best quality products and customer service. If you are not completely satisfied with your purchase, we are here to help with our Refund and Returns Policy.

1. Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• The product must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order receipt or invoice) is required for processing returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Products damaged due to improper use or handling

• Customized or special-order products

• Items marked as non-returnable or final sale on the product page

3. Return Process

• To initiate a return, please contact us at geargigglesch@gmail.com or call us at +91 9163930448 / +91 1762506965.

• Once your request is approved, you will receive instructions for returning the product.

• Customers are responsible for shipping costs for returning items, unless the return is due to our error (wrong or defective product).

4. Refunds

• Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

5. Exchanges

• Products can be exchanged for the same or another item of equal value (subject to stock availability).

• Exchange requests follow the same process as returns.

6. Damaged or Defective Products

• If you receive a defective or incorrect product, please contact us immediately with photos or videos as proof.

• We will arrange for a replacement or issue a full refund, including shipping costs, once verified.

7. Contact Us

For any questions about this Refund and Returns Policy, please contact us:

Gear Giggles Pvt Ltd
Office No 556, 5th Floor, Block D&E, Chandigarh Citi Centre, Zirakpur, VIP Road, Mohali, Punjab-140603
Mobile: +91 9163930448, +91 1762506965
Email: geargigglesch@gmail.com